COVID-19 response FAQ
What is Superior Water, Light and Power doing for people who are unable to pay their electric, water or natural gas bills?
Because we know some customers may be facing financial hardship during this time, we are suspending disconnections for residential customers. If you are having trouble paying your bill, please contact us at 1-800-227-7957 or 715-394-2200 so we can work with you to develop a payment plan.
We encourage you to stay as up to date with your payments as possible to avoid building up a large balance that will be harder to pay off later. To protect the health of our employees and customers, we have closed the customer service window at our Underhill Service Center at 2915 Hill Ave. in Superior until further notice. Details on other payment options, including Auto Pay, online, phone, mail and drop boxes at Walmart and Super One locations, are available here.
What are your plans for reading meters that are indoors?
We have temporarily suspended all nonemergency customer home and site visits, including indoor meter reads for billing or a change of account. However, meter readers will continue to obtain outdoor meter reads from homes and businesses. Details on other meter read options, including mail, phone, drop boxes at Walmart and Super One locations, email and online, are available here.
I already received a disconnection notice. Will I be disconnected?
No. We have suspended disconnection for residential customers having financial hardship. Please contact us regarding payment arrangements and options.
Will Superior Water, Light and Power visit my home or business for any reason other than an emergency?
To ensure reliable service, field crews will continue to construct and maintain our outdoor electric facilities and equipment—but with absolutely no direct customer contact and no inside work unless it’s an emergency. If we need to perform work outside your home, we will alert you by phone but will not knock on your door. For the safety of our workers and our customers, we are suspending nonemergency customer site visits, including home energy analyses and other program visits, for the time being. In addition, some tree or vegetation management tasks may be postponed unless there is an immediate threat to power lines or equipment.
Should an emergency arise where it is necessary for Superior Water, Light and Power to visit your home or business, we will follow guidelines from the Centers for Disease Control and Prevention. All company employees and contractors are advised to follow social distancing guidelines should customer interaction be required.
Superior Water, Light and Power is committed to keeping electric service safe and reliable, and we stand ready to respond in an emergency.
How is Superior Water, Light and Power protecting its employees?
Protecting the safety of our employees and customers is our highest priority to help stop the spread of COVID-19. We are taking several precautions, including suspending nonessential business travel, having employees who can work remotely do so, and closing the customer service payment window at our Underhill Service Center, 2915 Hill Ave. in Superior.
Watch for scams
Customers should be aware of telephone, mail, email, and in-person scams that involve criminals posing as Superior Water, Light and Power representatives and demanding immediate payment or personal information. As the COVID-19 outbreak evolves, please be on the alert for scammers to use the situation to steal your money and personal information. For more information on how to protect yourself, please visit our scam alerts page.
Additional resources
