My Bill FAQ

A customer charge is an amount applied to your bill that recovers a portion of the costs it takes to serve you. These costs include the cost of the pipes or wires and meters. Customer charges also include operation and maintenance costs such as purchasing energy, reading meters, billing and accounting.
A therm is a unit of heating value equal to 100,000 British thermal units, or Btu's. The amount of heat contained in each cubic foot of gas varies. Samples of the gas we deliver are measured each day to ensure that the gas delivered to you contains 100,000 Btu's of energy.
Meters are read during regular business hours Monday through Friday.
Yes. Click here for more information.
Special appointments can be scheduled between 2:00 pm and 4:00 pm by calling (715) 394-2200.
Please plan ahead and contact us at 715-394-2200 as early as possible. There are limited number of appointments available in each time slot of 9am-11am or 1pm–3pm and they are scheduled on a “first-come, first served basis”.
There is a $15 connection fee for establishing a new account.
Yes, but you need to call us to set up a payment plan.
There are a number of options for paying you bill. Click here for detailed information.
Yes. However we encourage you to wait six months or more to see what your individual use actually is.